1. GENERAL TERMS AND CONDITIONS

The following Terms and Conditions apply to online transactions between Aalto University shop and its customers. Customers must be at least 18 years of age.

Payment Methods

Payment methods available are Finnish netbanking (provided by Nordea, Danske Bank, OP, Lähitapiola, Ålandsbanken, Handelsbanken Aktia and S-pankki) and credit card (VISA, Visa Electron and MasterCard).

Corporate customers have also the option of receiving an invoice. VAT number is required.

The payment period is 30 days. The interest for late payment is charged in accordance with the Interest Act (633/1982).

Netbanks:

Paytrail Oyj (FI2122839) provides netbank related payment transfer services in co-operation with Finnish banks and credit institutions. For consumer the service works exactly the same way as traditional web payments.

Payments with Visa, Visa Electron and MasterCard:

Paytrail Oyj (2122839-7) acts as an implementer of the payment handling service and as a Payment Service Provider in cooperation with Finnish banks and credit institutions. In payments made with Visa, Visa Electron or MasterCard Paytrail Oyj will be shown as the recipient in the invoice and Paytrail Oyj will forward the payment to the merchant. Paytrail Oyj is an authorized Payment Institution.

Paytrail Oyj, business ID 2122839-7
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Phone: +358 207 181830

 

Order Confirmation

In the case of online orders, the sales contract only becomes binding upon the confirmation of the order by Aalto University shop, sent to the customer via e-mail.

A delivery note is sent with the ordered goods.

2. SHIPPING COSTS AND DELIVERY TIMES

Shipping Costs

The shipping costs for packages under 15 kg are as follow according to destination: Finland 5,90 euros, European union 9,90 euros, rest of the world 14,90. The shipping costs for packages over 15 kg are as follow according to destination: Finland 20 euros, European union 35 euros, rest of the world 45 euros. Any applicable customs duties or other charges are payable by the customer.

Delivery Times

We aim to ship all items within 3-5 business days after receiving the order.The total delivery time of orders shipped abroad depends on the destination. 

Delivery Address

By default, the delivery and billing address is the address provided on the order form. If the billing address is different from the delivery address (corporate customers) it must be entered in the appropriate place on the order form.

3. COMPLAINTS AND RETURNS

Complaints

Any complaints related to an order must be sent within seven (7) days of receipt of the order, either using the Aalto University shop online feedback form, by email to shop@aalto.fi or by mail.

Aalto University, University products, P.O. Box 31000, 00076 Aalto (Finland).

Faulty goods will be replaced with a faultless item when possible. If this is not possible, Aalto University Shop may grant a discount or agree to cancel the order.

Cancellation and returns policy

Customers of the Aalto University online store have the right to cancel their order within fourteen (14) days of receiving the goods, without giving any reason.

To exercise the right of cancellation, the customer must notify Aalto University Shop with a clear statement within 14 days of receiving the order. Notification can be sent by email to [insert email address].

Returned items should be sent without undue delay, and no later than 14 days after the cancellation notice, to:

Aalto University Shop

Otakaari 2

02150 Espoo

Finland

We will refund all payments received for the returned goods, including the standard delivery charge for the original shipment, without undue delay and no later than 14 days after receiving the cancellation notice. However, we may withhold the refund until we have received the returned goods or the customer has supplied proof of return, whichever occurs first.

The customer is responsible for the direct cost of returning the goods, unless otherwise agreed.

If the returned item was paid  by credit card (VISA/MasterCard), the refund will be made within seven (7) working days of the vendor receiving the item.

Force Majeure

Aalto University shop is not liable for restrictions, difficulties or delays in delivery caused by events such as war, natural disasters, import or export bans, official decrees, disruptions in general traffic or energy distribution, industrial disputes or similar circumstances affecting online store operations.

Other Terms

Aalto University shop is not liable for indirect damages caused by faulty goods or delays in delivery.

Settlement of Disputes

This Contract comes under Finnish law. Any disputes arising from this Contract should primarily be settled through negotiation between the parties. Disputes not settled within a reasonable time will be submitted for resolution in the District Court of Helsinki.

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